Pošta, telekomunikácie a elektronický obchod 2025, 20(2):20-31 | DOI: 10.26552/pte.C.2025.2.3

The Impact of Digitalization on Employment and Human Resource Management: An Analytical and Conceptual Review

Ivona Chupaň Kunertová1, Mariana Strenitzerová1
1 Katedra spojov, FPEDAS, Žilinská univerzita v Žiline

Digitalization fundamentally transforms employment, work organization, and human resource management (HRM). This paper analyses how digital transformation reshapes work structures, HRM practices, and employee well-being, with a particular focus on the role of technostress. Using an analytical and integrative approach based on recent scientific literature and international policy reports, it identifies key relationships between digitalization, technological demands, and organizational responses. The findings show that digitalization reconfigures rather than eliminates jobs, while AI-driven HRM enhances efficiency but raises ethical and psychological challenges. Technostress emerges as a critical mediator between digital demands and employee outcomes and can, under supportive HRM conditions, stimulate learning and engagement. The study proposes a conceptual framework positioning HRM as a moderator between digital transformation and employee well-being, emphasizing that successful digitalization depends on balancing technological efficiency with human sustainability.

Kľúčové slová: digitalization, human resource management, technostress, digital transformation, employee well-being, HR analytics

Vložený: October 27, 2025; Revidovaný: October 27, 2025; Přijatý: December 11, 2025; Uverejnené: December 16, 2025  Zobraziť citáciu

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Chupaň Kunertová, I., & Strenitzerová, M. (2025). The Impact of Digitalization on Employment and Human Resource Management: An Analytical and Conceptual Review. Pošta, telekomunikácie a elektronický obchod, 20(2), 20-31. doi: 10.26552/pte.C.2025.2.3
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